FAQ
Everything you need to know before you book.
How do I place an order?
Browse the catalog, choose your event date, and add items or a package to your cart. Availability is checked by date to prevent double-booking. A 25% deposit secures your reservation online, or place a phone/text order at (469) 343-4018.
How far in advance should I book?
A few days ahead is recommended; earlier for weekends and holidays. At least 24 hours' notice is needed for delivery planning. Last-minute requests are welcome by contact.
What is your rental period?
Rates are one-day. Weekend events typically run Friday delivery / Sunday pickup at the single-day rate. Weekday orders: delivery the day prior, pickup the day after. Extensions up to 3 days on request.
Do you deliver and set up?
Yes. Flat $25 delivery in Collin County, automatically free on orders over $250. Setup/teardown is a $25 optional add-on; self-arranging is also fine.
What forms of payment do you accept?
All major credit/debit cards via secure online checkout. A 25% deposit is due up front; balance due on delivery.
Cancellation policy?
Deposits are refundable up to 7 days before the event date; non-refundable after (inventory is reserved for you).
Damaged or lost items?
Normal wear is expected and fine. Beyond-normal damage or unreturned items are charged at replacement cost. Prompt notice is appreciated.
Do you rent to my area?
Celina, Prosper, McKinney, Frisco, Plano — nearby areas possible on inquiry.